Privacy Policy

Version: November 2026

1. About this policy

1. Lahood Skip Bins (ABN 00 000 000 000) ("we", "us", "our") is committed to handling personal information responsibly and in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), to the extent they apply to us.
2. This policy explains what personal information we collect, why, how we use and share it, how we keep it safe, and how you can access it, correct it or complain.
3. We may update this policy from time to time, for example when the law, our services or our systems change. The version published on our website applies to the personal information we hold.

2. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified from it, whether or not it is true and whether or not it is recorded in a material form. It does not include information that has been permanently de-identified.

3. What we collect

We collect only what we need to quote, deliver and manage skip bin hire and to run our business. Depending on how you deal with us, this may include:

• Your name, phone number and email address
• Business name, ABN and your role, for trade and commercial customers
• Delivery addresses, site access notes, bin placement details and permit details
• Details of the job and the waste being disposed of, including any waste classification information the law requires
• Booking history, invoices, statements and payment records (we do not store full card numbers; card payments are processed by our payment provider)
• Messages you send us by phone, SMS, email, our online forms or the chat assistant on our website
• Photographs of bin placement or bin contents taken by our drivers for safety, compliance and billing
• If you apply for a job: your resume, licences, qualifications, work history and referee details

We do not ask for sensitive information (such as health or criminal history) unless it is directly relevant, for example a medical fitness declaration for a driving role, and then only with your consent.

4. Why we collect it

1. We collect personal information so that we can quote accurately, confirm bookings, deliver, exchange and collect bins, invoice and take payment, manage trade accounts, meet our legal obligations (including waste tracking and record-keeping), keep our people and sites safe, and improve our services.
2. If you choose not to give us the information we ask for, we may not be able to provide a quote, deliver a bin, open an account or respond to your enquiry.

5. How we collect it

1. Mostly directly from you: when you use our online quote form, chat assistant or trade account application, call, text or email us, book or pay for a bin, or apply for a job.
2. Sometimes from others: a builder or project manager booking on behalf of a site, a strata manager or landlord, a council in relation to a permit, or a credit reporting body if you apply for a trade account and authorise a credit check.
3. If we receive personal information we did not ask for, we will decide within a reasonable time whether we could have collected it under this policy. If not, and the law allows, we will destroy or de-identify it.

6. Our website, chat assistant and analytics

1. Forms. Our quote form and trade account application collect only what you type into them. Quote requests are sent to our inbox through a form-handling service.
2. Chat assistant. The "Ask us" assistant on our website answers general questions. Messages you type are sent to Cloudflare's AI service to generate a reply. We do not store chat conversations after you leave the page, and you should not type card numbers or other sensitive details into it.
3. Analytics. We use Cloudflare Web Analytics, which measures visits without cookies or tracking individuals. Our hosting provider, Cloudflare, also processes technical data such as IP addresses to keep the site secure and running.
4. Cookies. Our website does not set advertising or tracking cookies. Your browser may store small amounts of data locally so the site works (for example, remembering a form step). You can clear this in your browser settings.
5. Third-party content. Fonts are loaded from Google Fonts and some photographs from Unsplash. Those providers may receive technical information such as your IP address when the content loads.

7. How we use personal information

We use personal information to:

• Prepare quotes and confirm, change or cancel bookings
• Deliver, exchange and collect bins and contact you about your hire
• Invoice, take payment, manage accounts and recover overdue amounts
• Arrange council permits where we have agreed to do so
• Keep records the law requires, including waste tracking and safety records
• Respond to enquiries, feedback and complaints
• Assess job applications
• Improve our services, website and customer experience
• Any other purpose we tell you about when we collect the information, or that you consent to

We may also use information for a secondary purpose that is related to these purposes and that you would reasonably expect, or where the Privacy Act otherwise permits.

8. Marketing

1. We may occasionally contact existing customers about our services, for example seasonal reminders or changes to our bin range, where you would reasonably expect it.
2. We will not send marketing messages to people who are not customers without their consent, and we do not sell personal information to anyone.
3. You can opt out at any time using the unsubscribe option in a message or by contacting us (section 15). We will action opt-outs promptly.

9. Who we disclose it to

We share personal information only where needed to run the business and provide our services, with:

• Our drivers, office staff and contractors, who are bound to keep it confidential
• Licensed waste and resource recovery facilities (job and site details only, as required for waste tracking)
• Local councils, where a placement permit is required
• Service providers that help us operate: website hosting and security (Cloudflare), form handling and email, accounting and invoicing software, payment processors, SMS providers and, for trade accounts, credit reporting bodies with your authorisation
• Our professional advisers, insurers and, if we sell or restructure the business, a prospective buyer under confidentiality
• Courts, regulators (such as the NSW EPA or SafeWork NSW), police or other government bodies where the law requires or permits

We may share aggregated, de-identified information (for example, total tonnes recovered) for reporting or promotional purposes. It cannot identify you.

10. Overseas disclosure

1. Some of our service providers store or process data outside Australia. In particular, our website host and form provider may process data in the United States and other countries where they operate data centres, and our chat assistant's AI processing is performed on Cloudflare's global network.
2. Before using a provider that handles personal information overseas, we take reasonable steps to satisfy ourselves that it has appropriate privacy and security safeguards. Overseas laws may differ from Australian law, and by providing personal information to us you acknowledge that it may be handled in these locations for the purposes in this policy.

11. Job applicants and staff

1. If you apply for a role with us, we use your information to assess your application, check licences and references, and contact you. We keep unsuccessful applications for up to 12 months in case a suitable role comes up, unless you ask us to delete them sooner.
2. Employee records are largely exempt from the Privacy Act. We handle staff information in accordance with employment and work health and safety laws and our internal practices. Current and former staff can contact us for details.

12. Storage and security

1. We store personal information in secure, access-controlled cloud systems and, where we hold paper records, in locked premises.
2. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including encrypted connections (HTTPS) on our website, password and multi-factor protection on our systems, and limiting access to staff who need it.
3. No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

13. How long we keep it

1. We keep personal information only as long as we need it for the purposes in this policy or as the law requires. Tax and financial records are generally kept for seven years; waste tracking records for the period required by NSW environmental law.
2. When we no longer need information, we take reasonable steps to destroy it securely or de-identify it. You can ask us to delete your information, and we will do so unless we need to keep it for legal, audit or risk reasons.

14. Access and correction

1. You can ask to see the personal information we hold about you. We will respond within a reasonable time, usually within 30 days, and provide it in the form you request where practical. We will not charge for making the request, and any charge for providing access will be reasonable and told to you in advance.
2. We may refuse access where the law permits, for example where it would unreasonably affect someone else's privacy. If we refuse, we will tell you why in writing and how to complain.
3. We take reasonable steps to keep information accurate, up to date and complete. If anything we hold is wrong or out of date, tell us and we will correct it.

15. Complaints and contact

If you have a question about this policy, want to access or correct your information, or believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us:

• Email: hello@lahoodskipbins.com.au (mark it "Privacy")
• Phone: 0400 000 000
• Post: Privacy Officer, Lahood Skip Bins, [postal address], NSW

We will acknowledge a complaint promptly, investigate it and respond, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.